Doctors Hospital Patient Safety
Your safety is central to every aspect of care within our hospital. It is the top priority at all levels of our organization including physicians, management, volunteers and staff throughout the hospital. The first step is in creating a Culture of Patient Safety in which information from outside sources and our own experiences is used to continually improve the care that we provide with special emphasis on prevention and in being proactive.
The Doctors Hospital Patient Safety Plan:
- Promotes involvement and partnering with each patient for their safety
- Ensures a safe patient environment throughout
- Provides accountability for patient safety
- Incorporates patient safety initiatives into all services
- Requires integration, reporting and communication of patient safety issues.
Key Safety Highlights
The following are a few of the countless steps our hospital is taking to promote and improve patient safety:
- We have a Patient Safety Committee in place to coordinate and guide the new priorities and efforts to make our hospital a safe place to receive your care. We also have a Medication Safety Committee specifically focused on evaluating and implementing new medication management methods in order to reduce the risk of error and harm from medications.
- We participate and actively work to implement the Joint Commission International Patient Safety Goals. This allows us to share safety resources and knowledge while maintaining best practices.
- We participate in Joint Commission quality measurements for the conditions of heart failure, heart attack and pneumonia.
- We have achieved Joint Commission accreditation.
- Our processes, policies & procedures focuses heavily on qualifications of nurses and quality and patient safety improvements.
Processes we have improved include:
- Diabetic care and insulin administration
- Administration of anticoagulants, such as heparin and coumadin
- Use of standardized patient care orders to ensure consistency
- Ensured accuracy of patient IV equipment
- Chemotherapy administration process
- Skin care and ulcer prevention
- Prevention of falls
- We have implemented the electronic medical record system for care and will be implementing physician computerized order entry in the next couple of years.
- We have implemented a waterless hand-washing system to assist in control of infections.
We actively work to implement the Joint Commission National Patient Safety Goals with emphasis in these areas:
- Use of two patient identifiers for medications and other procedures
- Labeling of medications on and off the sterile field
- Labeling of speciments in the presence of the patient
- Hand-off communications (information given to the next patient's next care provider)
- Surgical site marking that involves the patient
- Verification of the procedure to be performed
- Read-back of verbal orders for accuracy
- Elimination of dangerous abbreviations
- Management of concentrated medications
- Identifying sound-alike, look-alike medications
- Reducing risk of harm from patient falls
- Ensuring that alarms on patient equipment can be heard
- Coordination of patient medications lists across different settings
- Encouraging our patients/families to "Speak Up" about any aspect of their care
- Reducing risk of infection
- Identifying patients at risk for suicide
To learn more about Patient Safety, please visit our Patient Safety Tips section below.
The Joint Commission is an organization that evaluates and accredits more than 15,000 health care organizations and programs. The Joint Commission’s state-of-the-art standards focus on patient safety and quality of care. Highly trained experts, including doctors, nurses, administrators and other health care professionals, serve as Joint Commission surveyors. They visit accredited health care organizations a minimum of once every three years to evaluate standards of compliance. Organizations voluntarily pursue accreditation.
Doctors Hospital is proud to say we underwent a five-day survey which resulted in Full Accreditation by Joint Commission International.
If you have any concerns about patient care and safety at Doctors Hospital that the hospital staff has not addressed, please contact Hospital management at 242-302-4615.
Doctors Hospital works to create an environment of patient safety with a program titled Speak Up. This program urges patients to get involved in their care, and it provides information and advice on how they can make their care a positive experience.
We welcome any questions you may have about Doctors Hospital. You may contact us at firstname.lastname@example.org
Patient Safety Tips:
- Ask the doctor and pharmacist about the medicine. What is the name, benefits, and possible side effects or reactions with other medications or food/beverages?
- What is it? Make sure you know the name and color of the medicine. Take medicine in well-lit areas.
- What is it for? Make sure you know why the medicine is being taken.
- How do I take it? Ask the doctor or pharmacist to explain how to take the medicine and how often it should be taken.
- What should I look for? Ask what the results should be and possible reactions.
- Double-check your prescription.
- Before you leave the pharmacy, check your medicine to make sure it was prepared for you. Speak up before you leave because pharmacies typically do not take back medicine once it has been purchased.
- Discuss previous allergies or reactions.
- Make sure the doctors, nurses and pharmacists, know about any allergies or reactions to drugs you or your family member might have.
- Make a list.
- Bring a list of your medications to every appointment. Include over-the-counter, herbal or dietary drugs. Throw away old medicines that are unused or expired.
At the Hospital or Clinic
Have someone with you.
Bring a family member or friend who knows your medical history and who can also ask questions. This can help to ensure the best care possible. Family members often provide the comfort and support needed to promote your return to good health.
Bring your list.
Bring a list of all the medicines you are taking when you go to the hospital. Bring a list and all of your medicines to every appointment.
Be active and speak up.
- Share medical information. Write down and carry important medical information with you. Keep a list of medical history, office visits, and medication use. Medical information should include allergies and the names, addresses and phone numbers of important health care providers.
- Make sure you understand the plan of treatment. Ask the nurse or doctor to explain any test results and the plan of treatment. If anything is not clear, speak up and ask questions.
- Make sure you know what medicines should be taken. Make sure you know what has been ordered for your care. Ask questions if the medicines look different from before.
- Wash hands. Patients, family members and caregivers should wash hands frequently to prevent the spread of infection.
- Know who is in charge of care. Make sure that someone, such as your personal doctor, is in charge of the care for you or your family member. This is especially important in a hospital or in case of a complex illness.
Write down any questions about the patient’s condition, treatment, clinic visit or hospital stay. Take notes about what you learn from your caregiver. At the end of your visit to the clinic or hospital, ask for information in writing, including information about medicines, follow-up care, and your treatment plan.
Learn as much as you can.
It is up to you to learn as much as you can about the care and treatment. The most important way you can help to prevent medical errors is to be an active and informed member of the health care team. This means taking part in every health care decision.
Prepare for Surgery
- Ask questions. Prior to surgery, talk to the physician and nurse about any concerns.
- Talk about the procedure. Make sure that you, the doctor and surgeon all agree and are clear on exactly what is going to be done.
- Mark the area. Make sure the body area to be operated on is clearly marked.
Here are four easy things you can do to fight the spread of infection:
1. Clean your hands.
- Use soap and warm water. Rub your hands really well for at least 15 seconds.
- Or, if your hands do not look dirty, clean them with alcohol-based hand sanitizers. Rub the sanitizer all over your hands, especially under your nails and between your fingers, until your hands are dry.
- Clean your hands before touching or eating food. Clean them after you use the bathroom, take out the trash, change a diaper, visit someone who is ill, or play with a pet.
2. Make sure your caregivers perform hand hygiene and wear gloves.
- Doctors, nurses, dentists and other caregivers come into contact with lots of bacteria and viruses. So before they treat you, ask them if they’ve performed hand hygiene.
- Your caregivers should wear clean gloves when they perform tasks such as taking throat cultures, pulling teeth, taking blood, touching wounds or body fluids. Don’t be afraid to gently remind them to wear gloves.
3. Cover your mouth and nose.
- Many diseases are spread through sneezes and coughs. When you sneeze or cough, the germs can travel 3 feet or more! Cover your mouth and nose to prevent the spread of infection to others.
- Use a tissue! Keep tissues handy at home, at work and in your pocket. Be sure to throw away used tissues and then clean your hands.
- If you don’t have a tissue, cover your mouth and nose with the bend of your elbow or hands. If you use your hands, wash them right away.
4. If you are sick, avoid close contact.
- If you are sick, stay away from other people. Stay home if you have a fever. Call work or school and tell them you are sick.
- When you go for medical treatment, call ahead and ask if there’s anything you can do to avoid infecting people in the waiting room.
- One of our goals is to encourage and support open and honest communication with you, your family, and your health care team.
- We encourage you, your family, and staff to speak up if there is a safety concern.
- It is our policy to be open and honest with you and your family by informing you of the potential results of your care, including unexpected results.
- We encourage you to designate a family spokesperson to help communication with your family and the health care team.
- We encourage you to complete a satisfaction survey. We survey our patients to learn about their hospital stay experience. We review these surveys and make changes as a result of your comments.
- We welcome the opportunity to discuss the care you receive. If you have comments, questions, or concerns, please contact us.
Speak Up Program
Doctors Hospital has been working to create an environment of patient safety with a program titled Speak Up. The Speak Up program urges patients to get involved in their care. Our patients are given information that provides simple advice on how they can make their care a positive experience.
The information includes the following suggestions:
Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
Ask a trusted family member or friend to be your advocate.
Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation such as that provided by the Joint Commission.
Participate in all decisions about your treatment. You are the center of the health care team.