Billing & Payments

Clear, Simple Billing Support

Whether you are self-pay or insured, Doctors Hospital makes it easy to  understand and manage your bill. Below you will find everything you need to know about charges, payment options, and financial assistance.

Contact Information

Who to Reach

Self Pay Patients

queries@doctorshosp.com

(242) 302-4705

(242) 302-4630

(242) 302-4613

Insured Patients

insurance@doctorshosp.com

(242) 302-4711

Your Hospital Bill

What to Expect

Your final hospital bill will be sent to you after you are discharged. If you were an inpatient, your bill will include charges for your room, nursing care, medication, supplies and equipment, meals, laboratory services, imaging services, and care provided by any other Doctors Hospital allied healthcare providers.

Please note: Your Physician, Surgeon, and other Specialists, including Anesthesiologists if you had surgery, will bill you separately.

Pay a Bill

Payment Options That Fit Your Life

You can pay your Doctors Hospital bill in several convenient ways

Online Payment Portal

In Person at Doctors Hospital

#1 Collins Avenue

Main Cashiers: 8am–8pm
Patient Registration: 24/7
Business Office: 8am–5pm

Online Banking and ATMs

Royal Bank of Canada
First Caribbean Bank
Scotiabank

Request a Refund

Easy Refund Process

All refund requests should be emailed to: patientfinanceteam@doctorshosp.com

Frequently Asked Questions

Your Questions, Answered

If I do not have insurance, will Doctors Hospital serve me?

No patient who presents with an emergency medical condition is denied service. For elective procedures, self-pay patients can contact our Business Office to arrange a payment plan in advance.

If I am an uninsured patient at a public hospital, can I access services at Doctors Hospital?

Yes. This is arranged through your attending Physician at the public hospital, in collabouration with the Doctors Hospital Business Office.

Are discounts and other financial assistance offered to uninsured patients?

Yes. Uninsured senior citizens automatically receive a 10% discount once the billing process is completed (usually within 7–10 business days after discharge). Other uninsured patients may apply for assistance through the Department of Social Services.

Will I receive just one bill for my hospitalisation?

You will receive a bill for your Doctors Hospital inpatient visit that includes all hospital services provided. Additionally, you will receive separate bills from your attending Physician and, if applicable, your Surgeon and Anesthesiologist.

What does “In Network” and “Out of Network” mean?

An in-network provider is contracted with your insurance company to provide services at pre-negotiated rates. Out-of-network providers are not contracted, and you may be responsible for the full cost up front, seeking reimbursement from your insurer afterward.

How does the billing process work?

If you are insured with a company that has a direct billing agreement with Doctors Hospital, we will forward your bill to your insurer. If not, you will be asked to pay in full and then seek reimbursement from your insurer. Once finalised, a copy of your claim can be provided by our Credit & Collections Department.

Will I be required to pay the co-payment and/or deductible before care?

Yes. Once you register, your insurer will be contacted to confirm coverage and any co-payments or deductibles due at the time of service.

How are claims handled if I have both primary and secondary insurance?

Register with both insurance cards at the time of service. Once the primary insurer has been billed, any remaining balance will be automatically billed to your secondary insurer.

Can I pay my hospital bill via online banking?

Yes. Online banking is available with RBC Royal Bank, FirstCaribbean International Bank, Commonwealth Bank, or Scotiabank. For details, contact the Patient Billing Department at queries@doctorshosp.com.