Hospital Patient

Be Prepared, Supported, & Informed

We want you to have an outstanding care experience. Learn more  about registration and admission, preparing for surgery, and patient  rights to make sure you have everything you need.

Registration

Start Your Care the Right Way.

Regardless of which department or service you have an appointment for, your first stop is Patient Registration.

Location:
Main floor of the hospital, east of the volunteer desk.

What You’ll Need:
Admission slip or referral from your attending physician, insurance information, and valid photo ID.

Rehabilitation Patients:
Register at the Doctors Hospital Rehabilitation Center, #9 Collins Avenue.

Contact:

Pre-Registration: (242) 302-4744, (242) 302-4745
Patient Registration: (242) 302-4610, (242) 302-4688

Pre-Registration

Pre-registration is available only for select areas and services.

What You’ll need:

Identification
Insurance information (if applicable)
Admission slips or request forms from your physician

During pre-registration, your insurance benefits are confirmed with your provider. Emergency patients are registered on arrival. Elective procedures do not require full payment at pre-registration, but deposits must be paid before the date of service.

What to Bring With You

Here’s a quick checklist to bring along to every appointment.

A list of your current medications, with dosage and timing
Insurance card and policy information
Contact details for your referring or primary care physician
Any requested medical reports, radiology, or lab results (especially important for second opinions)

Preparing for Surgery

Know What to Expect Before, During, and After.

Doctors Hospital has three surgical suites at the main hospital and one operating theatre at Bahamas Medical Center, Blake Road — all equipped for the highest safety standards and best outcomes.

Before Surgery:

Your surgeon will book a surgical suite and may request lab tests or anesthesiologist clearance. You will also be contacted to pre-register.

Day of Surgery:

After admission, you’ll be escorted to the Recovery Room on the second floor where a nurse will review your health history, explain your procedure, and answer questions. The anaesthesia team will review your health history, discuss anaesthesia options, and coordinate care with your surgeon.

After Surgery:

You will return to the Recovery Room until it is safe to be discharged or transferred to a hospital room. If you are having same-day surgery, you will receive written and verbal instructions and prescribed medications before leaving. A staff member will contact you at home after your surgery to check on your recovery.
Your immediate family may join you in the Recovery Room once the nursing team has determined it is appropriate.

Patient Advocacy

Support When You Need It.

Doctors Hospital employs a dedicated Patient Advocate to guide patients and families through care and resolve any medical or non-medical concerns.

We encourage you and your family to raise any concern promptly. If you are not satisfied after speaking with a member of your healthcare team, contact our Patient Advocate for further assistance.

Contact:

(242) 302-4928

Patient Advocacy

Support When You Need It.

Doctors Hospital employs a dedicated Patient Advocate to guide patients and families through care and resolve any medical or non-medical concerns.

We encourage you and your family to raise any concern promptly. If you are not satisfied after speaking with a member of your healthcare team, contact our Patient Advocate for further assistance.

Contact:

(242) 302-4928

Patient Rights

Respect, Privacy, and Quality Care.

Doctors Hospital is committed to ensuring that patients receive the best care possible. As a patient, you have the right to be treated with respect and consideration under all circumstances, as well as specific rights related to your care, privacy, and participation in decisions.

Patient Privacy

We respect your right to control your health information.

Records are only released with written authorization or when permitted by law.

Medical Records

Available for inspection or copies.

Your medical records are maintained by the Health Information Management (HIM) Department and are available for inspection or copies.

Hours:

Monday–Friday, 8:00 a.m.–4:30 p.m.

Contact:

(242) 302-4615

Need More Information?

For complete details on accommodations, policies, and services, download our Guest Services Guide.

Hospital Patient

Be Prepared, Supported, & Informed

Registration

Pre-Registration

What to Bring With You

Preparing for Surgery

Patient Advocacy

Patient Advocacy

Patient Rights

Patient Privacy

Medical Records

Need More Information?

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