Privacy Policy

Doctors Hospital Health System
4/1/26

1. Introduction
   Doctors Hospital Health System is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, patient portals, telemedicine services, and related digital platforms. We comply with the Data Protection (Privacy of Personal Information) Act, 2003 of The Bahamas and follow international best practices for healthcare privacy and security.
2. Information We Collect
   We may collect the following categories of information:
   • Personal identification information such as name, email address, phone number, and contact details
   • Appointment and inquiry form submissions
   • Health related information voluntarily provided through scheduling, telemedicine, or patient communications
   • Billing or insurance information where applicable
   • Technical data including IP address, browser type, device identifiers, and usage analytics
   • Cookies and similar tracking technologies
3. How We Use Information
   Information may be used to:
   • Schedule appointments and deliver healthcare services
   • Respond to patient inquiries and communications
   • Improve patient experience, safety, and quality of care
   • Process payments and manage billing
   • Provide telemedicine services
   • Maintain website performance and analytics
   • Meet legal and regulatory obligations
4. Sensitive Health Information
   Medical or health related data is treated as sensitive personal information. We implement administrative, technical, and physical safeguards to protect confidentiality and limit access to authorized personnel only.
5. Legal Basis for Processing
   We process personal information based on:
   • Patient consent
   • Provision of requested medical services
   • Legal and regulatory requirements
   • Legitimate healthcare operations and system improvement
6. Sharing of Information
   We may share information with trusted service providers including:
   • Payment processors
   • Patient portal or electronic health record platforms
   • Telemedicine technology providers
   • Analytics and website hosting vendors
   • Information is shared only as necessary and under confidentiality safeguards.
7. International Data Transfers
   Because our systems may use cloud hosting or international service providers, personal information may be stored or processed outside The Bahamas. We implement reasonable safeguards to maintain privacy and security during such transfers.
8. Cookies and Tracking Technologies
   Our website uses cookies to improve functionality, measure performance, and enhance user experience. Users may control cookie preferences through our consent management tool.
9. Your Rights
   Individuals may request to:
   • Access their personal information
   • Correct inaccurate data
   • Withdraw consent where applicable
   • Request information about how data is processed
10. Data Retention
    We retain information only as long as necessary for medical, legal, and operational purposes or as required by applicable regulations.
11. Security Measures
    We maintain reasonable safeguards designed to protect against unauthorized access, disclosure, or misuse of personal information.
12. Children’s Privacy
    Our website is not intended to collect personal information from children without parental or guardian involvement.
13. Policy Updates
    We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.